Terms of Use

Welcome to VOLAIN. By accessing our website and using our services, you agree to the following terms and conditions. Please read them carefully before using our website.

1. General These general terms and conditions (GTC) apply to all orders placed via our website. By placing an order, you agree to these conditions.

2. Products Our products are made of high quality materials such as silver, palladium and platinum. Please note that slight variations in colour or structure may occur as each piece is individually crafted.

3. Prices and payment All prices on the website are in euros and include VAT. We accept common payment methods such as credit cards, PayPal and other electronic payment options. Payment must be made in full before shipping.

4. Delivery Delivery will be made to the address provided by the customer. We aim to process orders as quickly as possible. Delivery times may vary depending on location. International orders may be subject to additional duties and taxes.

5. Returns and Exchanges We offer a 30-day return period. Items must be returned in their original, unused condition with all packaging and documentation. Custom-made or engraved items are not eligible for return. Please see our Return Policy for more details.

6. Liability We accept no liability for indirect, incidental or consequential damages that may arise from the use of our website or products. We endeavour to provide correct information on the website, but do not guarantee its accuracy.

7. Intellectual Property All content, designs, logos, images and texts on this website are the property of VOLAIN and may not be used, reproduced or distributed without prior written permission.

8. Privacy Your privacy is important to us. Any personal information you provide to us will be treated in accordance with our privacy policy and will not be passed on to third parties.

9. Changes to the Terms and Conditions We reserve the right to change these Terms and Conditions at any time. You will be informed of any significant changes in a timely manner. Your continued use of our website after such changes will be deemed as acceptance of the changed terms and conditions.

10. Contact If you have any questions about our Terms and Conditions or other inquiries, you can contact us using the contact information provided on the website.

Thank you for choosing VOLAIN!